WHERE WE SHIP TO
A - B
Antigua And Barbuda
Bosnia And Herzegovina
British Virgin Islands
British Indian Ocean Territory
C - D
Cocos (Keeling) Islands
E - G
French Southern Territories
H - L
Heard Island And Mcdonald Islands
Isle Of Man
Lao People's Democratic Republic
M - N
O - R
Papua New Guinea
S - T
Saint Kitts And Nevis
Saint Pierre And Miquelon
South Georgia And The South Sandwich Islands
Svalbard And Jan Mayen
The Democratic Republic Of The
Trinidad and Tobago
Turks and Caicos Islands
U - Z
United Arab Emirates
United Republic Of
Wallis And Futuna
DOMESTIC SHIPPING METHODS
Please note: we do not ship to PO Boxes at this time.
Fast (UPS Ground): FREE
INTERNATIONAL SHIPPING METHODS
Premium Plus (3-14 Business Days)
Shipping times are based on our best estimate, however, delays can occur in transit or due to holds at your local custom office, so it may take longer for an order to be delivered.
When will my order ship?
All orders placed Monday-Friday before 12pm PT/3pm ET will ship the 1-2 days after order placement. All orders placed after the cut off time will ship the following business day. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
Where will my order ship from?
We in general, route orders using an advanced algorithm, taking into account the end customer's address, where the product is available, and other factors. 99% of the time, the algorithm chooses the closest fulfilment centre to customer, but if a product is unavailable at said facility-it will be routed to another location for fulfilment.
We work with an on-demand order fulfilment company with facilities worldwide!
Fulfilment centres are located on both sides of the big pond
Office and fulfillment center
11025 Westlake Dr Charlotte, North Carolina 28273
11201 Ed Brown Rd Charlotte, North Carolina 28273
Los Angeles, CA
Office and fulfillment center
19749 Dearborn St Chatsworth, California 91311
3500 Laird Rd Mississauga, ON L5L 5Y4
Camino Vecinal El Realito 12801, Tijuana, Baja California, Mexico, CP: 22250
Travessía Prat de la Riba, 91-95 08849 Sant Climent de Llobregat Barcelona, Spain
Office and fulfilment center
Lidostas parks Marupes novads, Latvia LV-2167
Smart Park, Plienciema 5, Marupes novads, LV-2167
When will I get my order?
Usually, it takes 1–2 days to fulfil an order, after which it’s shipped out.
Shipping time is on top of fulfilment time.
The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
For the US domestic orders, we would use USPS, DHL, and FedEx.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour's, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Will I be charged customs fees for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your
[Covid-19] When will I get my order?
Our fulfilment times for all products may be longer than usual and may continue to increase until things get back to normal.
Shipping estimates are provided by UPS and DHL. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience!