FAQ
Where can I track my order?
You can track your order clicking here or finding the Track Order on the top and bottom of the page.
When will I receive my order?
You can track you order here
Typically, it takes 1-2 days to fulfill an order before it's shipped out. The shipping time depends on your location and can be estimated as follows:
UK: 2-5 business days
USA: 2–6 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–14 business days
Where will my order ship from?
Your order will be routed to the closest fulfillment center based on availability and other factors. Our fulfillment centers are located worldwide
You can find more information on our Shipping policy page.
What should I do if my order hasn't arrived yet?
If your order hasn't arrived within the expected timeframe, please follow these steps:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Contact your local post office or carrier to inquire about your package.
- Check with your neighbors in case the courier left the package with them.
If you've completed these steps and still haven't received your order, please reach out to us at support@jainyoga.com with your order number, and we'll assist you further.
Will I be charged customs for my international order?
Generally no because we are typically sending products from same country as the delivery location or from country where our customers don't have to pay customs fees .
(So far none of our customers have to pay customs fees since we opened our gates)
However, in very rare cases extra customs and tax fees may apply to international orders (orders outside of USA, UK, Canada, Mexico, Spain and Latvia).
These fees are assessed by your local customs office and are beyond our control.
We recommend checking with your local customs office to determine if any duties or taxes apply to your purchases.
Which countries do you deliver to?
Andorra
United Arab Emirates
Antigua and Barbuda
Anguilla
Albania
Armenia
Angola
Antarctica
Argentina
American Samoa
Austria
Australia
Aruba
Azerbaijan
Bosnia and Herzegovina
Barbados
Bangladesh
Belgium
Burkina Faso
Bulgaria
Bahrain
Burundi
Benin
Bermuda
Brunei Darussalam
Bolivia
Brazil
Bahamas
Bouvet Island
Botswana
Belize
Canada
Cocos (Keeling) Islands
Congo, the Democratic Republic of the
Central African Republic
Congo
Switzerland
Cote D'Ivoire
Cook Islands
Chile
Cameroon
China
Colombia
Costa Rica
Cape Verde
Curacao
Christmas Island
Cyprus
Czech Republic
Germany
Djibouti
Denmark
Dominica
Dominican Republic
Algeria
Estonia
Egypt
Western Sahara
Eritrea
Spain
Ethiopia
Finland
Fiji
Falkland Islands (Malvinas)
Micronesia, Federated States of
Faroe Islands
France
Gabon
United Kingdom ( UK )
Grenada
Georgia
French Guiana
Guernsey
Ghana
Gibraltar
Greenland
Gambia
Guinea
Guadeloupe
Equatorial Guinea
Greece
South Georgia and the South Sandwich Islands
Guatemala
Guam
Guinea-Bissau
Guyana
Hong Kong
Heard Island and Mcdonald Islands
Honduras
Croatia
Haiti
Hungary
Indonesia
Ireland
Israel
Isle of Man
India
British Indian Ocean Territory
Iraq
Iceland
Italy
Jersey
Jamaica
Jordan
Japan
Kenya
Kyrgyzstan
Cambodia
Kiribati
Comoros
Saint Kitts and Nevis
Korea, Republic of
Kuwait
Cayman Islands
Kazakhstan
Lebanon
Saint Lucia
Liechtenstein
Sri Lanka
Liberia
Lesotho
Lithuania
Luxembourg
Latvia
Morocco
Monaco
Moldova, Republic of
Montenegro
Saint Martin
Madagascar
Marshall Islands
North Macedonia, Republic of
Mali
Myanmar
Macao
Northern Mariana Islands
Martinique
Mauritania
Montserrat
Malta
Mauritius
Maldives
Malawi
Mexico
Malaysia
Mozambique
Namibia
New Caledonia
Niger
Norfolk Island
Nigeria
Nicaragua
Netherlands
Norway
Nepal
Nauru
Niue
New Zealand
Oman
Panama
Peru
French Polynesia
Papua New Guinea
Philippines
Pakistan
Poland
Saint Pierre and Miquelon
Pitcairn
Puerto Rico
Palestinian Territory, Occupied
Portugal
Palau
Paraguay
Qatar
Reunion
Romania
Serbia
Rwanda
Saudi Arabia
Solomon Islands
Seychelles
Sudan
Sweden
Singapore
Saint Helena
Slovenia
Svalbard and Jan Mayen
Slovakia
Sierra Leone
San Marino
Senegal
Somalia
Suriname
Sao Tome and Principe
El Salvador
Sint Maarten
Eswatini
Turks and Caicos Islands
French Southern Territories
Togo
Thailand
Tajikistan
Tokelau
Tunisia
Tonga
Turkey
Trinidad and Tobago
Tuvalu
Taiwan
Tanzania
Ukraine
Uganda
United States Minor Outlying Islands
United States ( USA )
Uruguay
Uzbekistan
Vatican City
Saint Vincent and the Grenadines
Venezuela
Virgin Islands, British
Virgin Islands, U.S.
Vietnam
Vanuatu
Wallis and Futuna
Kosovo
Mayotte
South Africa
Zambia
Zimbabwe
Which payment methods do you use on your website?
At the moment our customers can use Shop Pay, Credit and Debit cards, PayPal, Apple Pay and Google Pay
When shopping at Jain Yoga, we offer a variety of convenient and secure payment methods to ensure a seamless checkout experience. We understand the importance of providing options that suit our customers' preferences. Whether you prefer traditional methods or the latest digital solutions, we have you covered.
Here are the payment methods we accept:
Shop Pay
Shop Pay is an accelerated checkout option designed to enhance the shopping experience for customers. It allows customers to save their email address, credit card, and shipping and billing information, making the checkout process faster and more convenient.
Credit and Debit Cards
Pay for your order using major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Our secure payment gateway ensures that your card information is protected during the transaction.
PayPal
For added convenience and security, we also accept PayPal. If you have a PayPal account, you can easily link it to your Jain Yoga Ltd. order and complete the payment with just a few clicks. PayPal offers buyer protection and allows you to shop with confidence.
Apple Pay
If you're an Apple user, you can take advantage of the seamless checkout experience offered by Apple Pay. Simply use your stored payment information and authenticate the transaction with Face ID or Touch ID. It's quick, secure, and hassle-free.
Google Pay
Android users can enjoy the same convenience with Google Pay. Add your payment cards to your Google Pay account and use them to make fast and secure payments. With Google Pay, you can shop confidently knowing that your information is encrypted and protected.
At Jain Yoga Ltd., we prioritize the security and privacy of our customers' payment information. Rest assured that all transactions are encrypted and processed securely. We do not store any payment card details on our servers.
Should you have any questions or encounter any issues during the payment process, our dedicated customer support team is here to assist you. Contact us at support@jainyoga.com, and we will be happy to help.
How long does it take to receive a refund?
Initially, the refund status will be marked as Pending for up to 2 business days, during which the funds are processed back to your customer.
However, due to varying processing times at your customer's bank, it might take up to 10 business days for the refunded amount to be received.
If you haven't received a refund yet, please check your bank account first. It may take some time for the refund to be officially posted. If you still haven't received your refund, please contact us at support@jainyoga.com for further help.