Shipping policy
Important Announcement for UK based customers.
We do not offer our products to customers in United Kingdom due to Brexit changes.
Since our suppliers/manufacturer partners are based mostly in United States of America we would be forced to charge our customers in UK high customs fee in order to deliver our products.
However, if you are a customer based in UK and you agree to pay customs fees (which amount we cannot guarantee or predict) feel free to contact us via email and we will create order for you manually.
Thank you for understanding.
When will I get my order?
Usually, it takes 1–2 days to fulfill an order, after which it’s shipped out.
Shipping time is on top of fulfillment time.
The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–14 business days
For the US domestic orders, we would use USPS, DHL, and FedEx.
[Covid-19] When will I get my order?
Our fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
It's difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them:
Shipments from US Shipments from EU
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
We in general, route orders using an advanced algorithm, taking into account the end customer's address, where the product is available, and other factors. 99% of the time, the algorithm chooses the closest fulfillment center to customer, but if a product is unavailable at said facility-it will be routed to another location for fulfillment.
Fulfillment centers are located on both sides of the big pond
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
Who pays the customs duties & taxes?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You as a customer are responsible for these fees.
Any fees are paid to appropriate customs agency by the end customer.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour's, get in touch with us at support@jainyoga.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
WHERE WE SHIP TO
A - B
Aland Islands
Albania
Andorra
Angola
Antigua And Barbuda
Argentina
Aruba
Australia
Austria
Bahrain
Bangladesh
Barbados
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia And Herzegovina
Botswana
Bouvet Island
British Virgin Islands
British Indian Ocean Territory
Brunei
Bulgaria
Burkina Faso
C - D
Cambodia
Canada
Caribbean Netherlands
Cayman Islands
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Congo
Congo
Costa Rica
Croatia
Curaçao
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
E - G
Ecuador
Egypt
Equatorial Guinea
Estonia
Eswatini
Ethiopia
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Germany
Ghana
Gibraltar
Greece
Grenada
Guadeloupe
Guatemala
Guernsey
Guyana
H - L
Haiti
Heard Island And Mcdonald Islands
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Isle Of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kenya
Kuwait
Lao People's Democratic Republic
Latvia
Lesotho
Liechtenstein
Lithuania
Luxembourg
M - N
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Martinique
Mauritius
Mayotte
Mexico
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Namibia
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
O - R
Oman
Pakistan
Palestinian Territory
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Qatar
Reunion
Romania
Rwanda
S - T
Saint Barthélemy
Saint Kitts And Nevis
Saint Lucia
Saint Martin
Saint Pierre And Miquelon
San Marino
Saudi Arabia
Senegal
Serbia
Singapore
Sint Maarten
Slovakia
Slovenia
South Africa
South Georgia And The South Sandwich Islands
South Korea
Spain
Sri Lanka
St. Vincent
Svalbard And Jan Mayen
Sweden
Switzerland
Taiwan
Tanzania
Thailand
The Democratic Republic Of The
Timor Leste
Togo
Tokelau
Trinidad and Tobago
Turkey
Turks and Caicos Islands
U - Z
Uganda
United Arab Emirates
United Kingdom
United Republic Of
Uruguay
Vanuatu
Venezuela
Vietnam
Wallis And Futuna
Western Sahara
Zambia
Zimbabwe
DOMESTIC SHIPPING METHODS
Please note: we do not ship to PO Boxes at this time.
Fast (UPS Ground): FREE
INTERNATIONAL SHIPPING METHODS
Premium Plus (3-14 Business Days)
Shipping times are based on our best estimate, however, delays can occur in transit or due to holds at your local custom office, so it may take longer for an order to be delivered.
SHIPPING INFO
When will my order ship?
All orders placed Monday-Friday before 12pm PT/3pm ET will ship the 1-2 days after order placement. All orders placed after the cut off time will ship the following business day. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
Where will my order ship from?
We in general, route orders using an advanced algorithm, taking into account the end customer's address, where the product is available, and other factors. 99% of the time, the algorithm chooses the closest fulfilment centre to customer, but if a product is unavailable at said facility-it will be routed to another location for fulfilment.
We work with an on-demand order fulfilment company with facilities worldwide!
Fulfilment centres are located on both sides of the big pond
Charlotte, NC
Office and fulfillment center
11025 Westlake Dr Charlotte, North Carolina 28273
Charlotte, NC
Fulfilment center
11201 Ed Brown Rd Charlotte, North Carolina 28273
Los Angeles, CA
Office and fulfillment center
19749 Dearborn St Chatsworth, California 91311
Toronto, Canada
Fulfillment center
3500 Laird Rd Mississauga, ON L5L 5Y4
Tijuana, Mexico
Fulfilment center
Camino Vecinal El Realito 12801, Tijuana, Baja California, Mexico, CP: 22250
Barcelona, Spain
Fulfillment center
Travessía Prat de la Riba, 91-95 08849 Sant Climent de Llobregat Barcelona, Spain
Riga, Latvia
Office and fulfilment center
Lidostas parks Marupes novads, Latvia LV-2167
Riga, Latvia
Fulfillment center
Smart Park, Plienciema 5, Marupes novads, LV-2167
When will I get my order?
Usually, it takes 1–2 days to fulfil an order, after which it’s shipped out.
Shipping time is on top of fulfilment time.
The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
For the US domestic orders, we would use USPS, DHL, and FedEx.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour's, get in touch with us at support@jainyoga.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Will I be charged customs fees for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
[Covid-19] When will I get my order?
Our fulfilment times for all products may be longer than usual and may continue to increase until things get back to normal.
Shipping estimates are provided by UPS and DHL. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience!